Terms & Condition

SECTION 1 – OVERVIEW AND ACCEPTANCE OF TERMS

Welcome to houseofshudda.com (the "Site"), operated by Shudda & Co. ("we", "us", or "our").

By accessing, browsing, or making a purchase from this Site, you ("you", "your", or "user") agree to be bound by these Terms & Conditions ("Terms"), along with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, all of which are incorporated herein by reference. These Terms apply to all users of the Site, including without limitation browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before using our Site or placing an order. If you do not agree with any part of these Terms, you must not use this Site or purchase our products.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

SECTION 2 – ELIGIBILITY AND ONLINE STORE TERMS

By using this Site or agreeing to these Terms, you represent that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction, and are legally capable of entering into a binding contract under the laws of India.

  • If you are a minor (under 18 years of age), you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

  • You will use the Site and purchase products only for lawful purposes and in accordance with these Terms and all applicable local, state, national, and international laws and regulations.

  • You will not use our products for any unauthorised or illegal purpose, nor will you violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 3 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to situations where we suspect fraudulent activity, misrepresentation, resale or commercial misuse of products, or any behaviour that violates these Terms.

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site without our express written permission.

  • Transmit or introduce any viruses, worms, malware, Trojan horses, or other harmful or disruptive code to the Site.

  • Use the Site in any way that could damage, disable, overburden, or impair our servers or networks.

  • Attempt to gain unauthorised access to any portion of the Site, other user accounts, or computer systems or networks connected to the Site.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We may also refuse or limit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors, or orders that exhibit unusual purchasing patterns.

SECTION 4 – PRODUCTS, NATURAL VARIATIONS & HEALTH DISCLAIMER

4.1 Nature of Our Products

Shudda & Co. sells premium, raw, and minimally processed honey sourced from natural mountain and forest regions. Because our honey is a natural product derived from wild and varied floral sources, the following characteristics are normal and expected:

  • Colour, taste, aroma, and texture may vary from batch to batch depending on the season, floral source, and geographic origin.

  • Crystallisation (also referred to as "freezing" or "granulation") is a natural process that occurs when raw honey is stored in cold temperatures. This is a sign of purity and minimal processing, not a defect. If your honey becomes cloudy, thick, or grainy, this is completely normal and safe. The honey remains of the same quality and can be gently warmed to return to a liquid state if desired.

  • Product images on the Site are representational. Actual product appearance, including colour and texture, may differ slightly from photographs.

We make every effort to display accurate product information, but we do not warrant that product descriptions, images, or other content on the Site are complete, reliable, current, or error-free.

4.2 Health and Dietary Disclaimer

The products sold on this Site are food products and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Our products are not a substitute for professional medical advice, diagnosis, or treatment.

  • Always consult a qualified healthcare professional before making dietary changes or if you have any health concerns.

  • Check ingredient lists carefully if you have allergies, sensitivities, or dietary restrictions.

  • Honey is generally not recommended for infants under 12 months of age. Please consult your paediatrician before giving honey to young children.

  • Individual results and experiences with our products may vary.

Shudda & Co. makes no health claims beyond what is stated on product labels and this Site, and we do not accept liability for any adverse reactions, allergies, or health issues arising from the consumption of our products.

SECTION 5 – PRICING, PROMOTIONS & MODIFICATIONS TO THE SERVICE

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product, service, or feature of the Site at any time without prior notice.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Shipping and handling charges, if any, will be displayed separately at checkout.

Promotional offers, discount codes, and limited-time campaigns may be withdrawn, modified, or expired at our discretion. Discount codes cannot be combined unless explicitly stated and are subject to specific terms and conditions mentioned at the time of the offer.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service.

SECTION 6 – ORDERS, PAYMENT & BILLING INFORMATION

6.1 Order Acceptance

All orders placed on the Site are subject to acceptance by Shudda & Co. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability or stock limitations.

  • Errors in product or pricing information.

  • Suspected fraudulent, unauthorised, or illegal transactions.

  • Orders that appear to be placed by dealers, resellers, or distributors without prior authorisation.

  • Multiple orders placed using the same billing or shipping address, payment method, or account.

  • Any other reason at our sole discretion.

If your order is cancelled after your payment has been processed, we will issue a full refund to the original payment method.

6.2 Billing Information and Responsibility

You agree to provide current, complete, and accurate purchase and account information for all orders placed on the Site. You agree to promptly update your account and payment information, including email address, payment method details, and billing and shipping addresses, so that we can complete your transactions and contact you as needed.

By submitting payment information, you represent and warrant that:

  • You are legally authorised to use the payment method provided.

  • The billing information you provide is true, accurate, and complete.

  • Charges incurred by you will be honoured by your payment provider.

We use third-party payment gateways to process payments. Your payment information is subject to the terms and privacy policies of the payment gateway provider. Shudda & Co. does not store or have access to your full credit card or payment details.

6.3 Pricing and Availability Errors

We strive to ensure that all product information, descriptions, pricing, and availability on the Site are accurate. However, errors may occur from time to time. In the event of a pricing error, product description error, or availability issue:

  • We reserve the right to correct the error and update the information on the Site.

  • If an order has been placed with incorrect pricing or product details, we will notify you and give you the option to either:

    • Proceed with the order at the correct price or specification, or

    • Cancel the order and receive a full refund.

  • We are not obligated to honour orders placed based on erroneous information.

SECTION 7 – SHIPPING, DELIVERY & RISK OF LOSS

Shipping and delivery timelines provided on the Site or at the time of order confirmation are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or logistical disruptions.

Once an order has been dispatched and handed over to our courier partner, the risk of loss or damage during transit may be subject to the policies and practices of the third-party courier service. While we make reasonable efforts to ensure safe and timely delivery, Shudda & Co. cannot be held responsible for delays, loss, or damage caused by third-party logistics providers.

For detailed information on shipping timelines, zones, charges, and procedures, please refer to our Shipping Policy.

If you do not receive your order within the estimated delivery window, or if your shipment arrives damaged, please contact us immediately at [shuddaco@gmail.com] so we can assist you.

SECTION 8 – RETURNS, REFUNDS & REPLACEMENTS

We want you to be satisfied with your purchase. However, due to the nature of our products (food items), returns and refunds are subject to specific conditions.

Please refer to our Refund & Returns Policy for complete details on eligibility, timelines, and procedures.

In general:

  • Unopened products may be eligible for return or replacement under certain conditions.

  • Products that have been opened or used may not be eligible for return due to food safety and hygiene reasons, except where defective or damaged products are received, or as required under applicable consumer protection laws.

  • Crystallisation, natural colour variation, or texture differences are not considered defects and are not grounds for return or refund.

  • If you receive a damaged, defective, or incorrect product, please contact us within [7 days] of delivery with photographic evidence, and we will arrange for a replacement or refund as appropriate.

All refund and return requests are subject to verification and approval by Shudda & Co.

SECTION 9 – USER ACCOUNTS, SECURITY & RESPONSIBILITY

9.1 Account Creation

You may be required to create an account to place an order or access certain features of the Site. When you create an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain and promptly update your account information.

  • Keep your login credentials (username and password) secure and confidential.

  • Accept responsibility for all activities that occur under your account.

You are solely responsible for maintaining the confidentiality of your account and password. You agree to immediately notify us of any unauthorised use of your account or any other breach of security by contacting us at [shuddaco@gmail.com].

Shudda & Co. will not be liable for any loss or damage arising from your failure to comply with these security obligations.

9.2 Account Suspension and Termination

We reserve the right to suspend or terminate your account and refuse any current or future use of the Site if:

  • You breach any of these Terms.

  • You engage in fraudulent, abusive, or illegal activity.

  • You provide false, misleading, or incomplete information.

  • We suspect misuse or unauthorised commercial activity.

Upon termination, your right to use the Site will immediately cease, but any outstanding obligations (such as payment for delivered orders) will remain in effect.

SECTION 10 – USER CONTENT, REVIEWS & SUBMISSIONS

10.1 Licence to Use Your Content

Certain areas of the Site may allow you to post reviews, comments, feedback, suggestions, images, or other content ("User Content"). By submitting User Content to the Site, you grant Shudda & Co. a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media for purposes including but not limited to marketing, promotion, testimonials, and improving our products and services.

You represent and warrant that:

  • You own or control all rights to the User Content you submit.

  • Your User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.

  • Your User Content does not contain any defamatory, obscene, offensive, unlawful, or otherwise objectionable material.

10.2 Prohibited Content

You agree not to post or submit any User Content that:

  • Is false, misleading, defamatory, or fraudulent.

  • Violates any law or regulation.

  • Infringes on the intellectual property or proprietary rights of others.

  • Contains any viruses, malware, or harmful code.

  • Harasses, abuses, threatens, or incites violence or hatred against any individual or group.

  • Promotes illegal activity or violates these Terms.

10.3 Moderation and Removal

We reserve the right, but are not obligated, to monitor, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We do not endorse or assume responsibility for any User Content posted by users or third parties.

SECTION 11 – THIRD-PARTY SERVICES, TOOLS & LINKS

The Site may contain links to third-party websites, services, or tools that are not owned or controlled by Shudda & Co. This includes but is not limited to:

  • Payment gateways and processors.

  • Shipping and logistics partners.

  • Social media platforms.

  • Analytics and marketing tools.

  • Embedded content or plugins.

We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. Your interactions with third-party services are governed by their respective terms and policies.

By using the Site, you acknowledge and agree that Shudda & Co. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

SECTION 12 – PERSONAL INFORMATION & PRIVACY

Any personal information that you submit through the Site, including during account creation, checkout, or communication with us, is governed by our Privacy Policy.

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws in India. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

By using the Site, you consent to the collection and use of your information as described in our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES & OMISSIONS

From time to time, there may be typographical errors, inaccuracies, or omissions on the Site relating to product descriptions, pricing, availability, promotions, or other content. We reserve the right to correct any such errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after an order has been submitted.

We undertake no obligation to update, amend, or clarify information on the Site, except as required by law. No specified update or refresh date on the Site should be taken to indicate that all information has been modified or updated.

If a material error affects your order (such as a significant pricing error), we will notify you and offer you the option to proceed with the corrected information or cancel your order for a full refund.

SECTION 14 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

  • For any unlawful purpose or in violation of any local, state, national, or international law.

  • To solicit others to perform or participate in any unlawful acts.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

  • To submit false, misleading, or fraudulent information.

  • To upload or transmit viruses, malware, or any other malicious code that may affect the functionality or operation of the Site or related technology.

  • To collect or track the personal information of others without consent.

  • To spam, phish, scrape, or harvest data from the Site using automated means (bots, scripts, etc.).

  • To interfere with or circumvent the security features of the Site or related systems.

  • To impersonate or misrepresent your affiliation with any person or entity.

We reserve the right to terminate your use of the Site for violating any of these prohibited uses.

SECTION 15 – INTELLECTUAL PROPERTY

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, photographs, icons, software, designs, audio, video, and the overall "look and feel" of the Site, is the property of Shudda & Co. or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

The trademarks, service marks, and logos used and displayed on the Site ("Marks") are registered and unregistered marks of Shudda & Co. and third parties. Nothing on the Site should be construed as granting, by implication or otherwise, any licence or right to use any Marks without the express written permission of Shudda & Co. or the relevant third party.

You may not:

  • Reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from the Site, except as expressly permitted for personal, non-commercial use.

  • Use any content from the Site for commercial purposes without obtaining a written licence from Shudda & Co.

  • Remove or alter any copyright, trademark, or other proprietary notices from content on the Site.

Unauthorised use of the Site's content or intellectual property may violate copyright, trademark, and other laws and may result in legal action.

SECTION 16 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

16.1 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site, all products, and all services provided by Shudda & Co. are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

Shudda & Co. makes no representations or warranties regarding:

  • The accuracy, completeness, reliability, or availability of the Site or its content.

  • That the Site will be uninterrupted, secure, or error-free.

  • The quality, safety, legality, or suitability of products for any particular purpose, except as expressly stated on the Site or product labels.

  • That defects or errors in the Site or products will be corrected.

We do not warrant that the Site or any content, products, or services will meet your requirements or expectations, or that any results obtained from use of the Site will be accurate or reliable.

16.2 Limitation of Liability

To the maximum extent permitted by law, Shudda & Co., its directors, employees, agents, suppliers, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • Your use or inability to use the Site or products.

  • Any errors, omissions, or inaccuracies in content or product information.

  • Unauthorised access to or use of our servers or any personal information stored therein.

  • Any interruption or cessation of transmission to or from the Site.

  • Any bugs, viruses, or harmful code transmitted to or through the Site by third parties.

  • Any loss or damage of any kind incurred as a result of your use of any content, products, or services posted, transmitted, or otherwise made available via the Site.

  • Delays, errors, or failures in delivery by third-party logistics providers.

This limitation of liability applies regardless of the legal theory on which the claim is based, including breach of contract, breach of warranty, negligence, strict liability, or any other tort, even if Shudda & Co. has been advised of the possibility of such damages.

Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such cases shall be limited to the maximum extent permitted by law. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for the specific product or service giving rise to the claim, or INR 5,000, whichever is lower.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Shudda & Co., its parent company, subsidiaries, affiliates, partners, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of the Site or products.

  • Your breach of these Terms or any applicable law or regulation.

  • Your violation of any rights of a third party, including intellectual property rights, privacy rights, or proprietary rights.

  • Any User Content you submit or post on the Site.

  • Any fraudulent, negligent, or wrongful conduct on your part.

This indemnification obligation will survive the termination of these Terms and your use of the Site.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the invalid provision shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

SECTION 19 – TERMINATION

These Terms remain in effect for as long as you continue to access or use the Site.

We may, at our sole discretion, suspend or terminate your access to the Site, or any part thereof, at any time and for any reason, including but not limited to:

  • Breach of these Terms.

  • Fraudulent, abusive, or illegal activity.

  • Failure to pay for products or services.

  • At your request.

  • For any other reason we deem appropriate.

Termination may occur without prior notice. Upon termination:

  • Your right to use the Site will immediately cease.

  • Any outstanding obligations, including payment for delivered products, will remain in effect.

  • Provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification) shall survive.

You may terminate your account at any time by contacting us at [shuddaco@gmail.com]. Termination of your account does not relieve you of any obligations incurred prior to termination.

SECTION 20 – ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and Shudda & Co. regarding your use of the Site and the purchase of products, and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – GOVERNING LAW & JURISDICTION

These Terms and any disputes arising out of or related to your use of the Site or purchase of products shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site shall be brought exclusively in the courts of [City], India [to be customised based on the registered location of the business]. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

Notwithstanding the above, we retain the right to bring legal proceedings in any jurisdiction where we believe a breach of these Terms or unlawful activity has occurred.

SECTION 22 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time, at our sole discretion. Changes will be effective immediately upon posting the updated Terms on this page, unless otherwise stated.

We will update the "Last Updated" date at the top of this page whenever changes are made. It is your responsibility to review these Terms periodically. Your continued use of the Site or purchase of products following the posting of any changes constitutes your acceptance of those changes.

If you do not agree to the revised Terms, you must stop using the Site immediately.

SECTION 23 – CONTACT INFORMATION

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with an order or account, please contact us at:

Shudda & Co.
 Registered Address: C182, Sushant Lok Phase III, Sector 57, Gurgaon, Haryana, India, 122003
 Email: suddaco@gmail.com
 Phone: +91 7907672975
 Website: www.houseofshudda.com

We will make reasonable efforts to respond to your inquiries in a timely manner.

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.